1. Introduction
Ascenera ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Fill out a contact form (name, email, phone, company, project details)
- Subscribe to our newsletter (email address)
- Apply for a job position (resume, cover letter, contact details)
- Communicate with us via email or other channels
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on each page
- Referring URL and exit pages
- Usage patterns and interaction data
3. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide customer support
- To deliver the services you requested
- To send periodic emails, newsletters, and marketing communications (with your consent)
- To improve our website and services based on usage analytics
- To comply with legal obligations and protect our rights
- To evaluate job applications and communicate regarding employment opportunities
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:
- Consent: Where you have given explicit consent for us to process your data for specific purposes (e.g., newsletter subscription)
- Contractual necessity: Where processing is necessary to fulfill a contract with you (e.g., providing our services)
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided your rights do not override those interests
- Legal compliance: Where processing is required to comply with applicable laws and regulations
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: With trusted third-party vendors who assist us in operating our website and business (e.g., hosting, email delivery, analytics)
- Legal requirements: When required by law, court order, or governmental regulation
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: With your explicit consent or at your direction
6. Third-Party Services
We use the following third-party services to operate our website:
- Resend: For transactional and marketing email delivery. Your email may be stored on Resend's servers.
- Supabase (PostgreSQL): For database storage of contact form submissions and newsletter subscribers.
- Notion: For internal management of contact inquiries.
- Vercel: For website hosting and deployment.
Each of these services has its own privacy policy governing the handling of your data. We encourage you to review their policies.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Contact form submissions: Retained for 3 years after the last communication
- Newsletter subscriptions: Retained until you unsubscribe or request deletion
- Job applications: Retained for 1 year after the hiring decision
- Usage analytics: Retained in aggregated form indefinitely
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request restriction of processing your data
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your data for marketing purposes
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at support@ascenera.com. We will respond to your request within 30 days.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our website
- Preference cookies: Remember your settings and preferences (e.g., theme selection)
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
10. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/SSL)
- Secure database hosting with access controls
- Regular security assessments and updates
- Restricted access to personal data on a need-to-know basis
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. Our servers and third-party services are located in various jurisdictions, including the United States and the European Union.
When we transfer your data across borders, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with applicable data protection laws.
12. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: